Al-Ta’awun Social Services
Policies and Accountability
The policies below guide how TSS protects people, manages resources, delivers programmes and remains accountable to communities, staff, partners and donors.
Complete public-reading copies are provided where suitable. Names, handwritten signatures and official stamps have been removed from selected documents to protect personal and authentication information; the controlled signed originals remain in TSS records.
Safeguarding & Community Accountability
PSEA and Child Protection Policy
Prevention of sexual exploitation and abuse, child safeguarding, confidential reporting and protection from retaliation.
READ POLICY →Complaint Handling Policy
Accessible, safe and confidential channels for receiving, recording, referring, resolving and learning from complaints.
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Complaints are handled impartially, promptly and with respect for consent, confidentiality and survivor-centred referral. Anonymous complaints may be submitted and retaliation is prohibited.
Whistleblowing & Reporting Misconduct
Protection and reporting arrangements contained within TSS’s HR, safeguarding and anti-fraud policies.
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Staff and stakeholders may report suspected wrongdoing in good faith. TSS protects confidentiality, prohibits retaliation and escalates concerns according to their safeguarding, legal or fiduciary risk.
People, Conduct & Inclusion
Gender Policy
Gender equality and inclusion across programmes, employment, decision-making and organisational culture.
READ POLICY →Human Resources Policy & Procedures
Fair recruitment, employment conditions, performance, staff welfare, conduct, grievances and safeguarding responsibilities.
READ FULL POLICY →Employee Code of Conduct
Professional behaviour, integrity, respectful relationships, conflicts of interest and responsible use of organisational resources.
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All representatives must act honestly, avoid abuse of power, protect confidential information and report suspected misconduct through approved channels.
Employee Training & Development Policy
Equitable staff learning, capacity development, performance support and organisational knowledge improvement.
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Training priorities are linked to programme quality, safeguarding, compliance, staff performance and operational needs.
Programme Quality, Data & Operations
Programme Planning Policy
Project assessment, design, approval, implementation, monitoring, learning, community participation and closure.
READ POLICY →Data Protection & ICT Procedures
Responsible collection, access, storage, sharing and disposal of personal and organisational information.
READ FULL POLICY →Travel Policy
Authorisation, duty of care, safeguarding, security and accountable use of resources during official travel.
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Official travel must be necessary, approved, cost-conscious and undertaken with appropriate safety, conduct and documentation requirements.
Governance, Integrity & Risk
Risk Management Policy
A structured framework for identifying, assessing, treating, monitoring and escalating organisational and programme risks.
READ POLICY →Anti-Fraud & Anti-Corruption Policy
Zero tolerance for fraud, bribery, corruption, collusion, abuse of position and concealment of wrongdoing.
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TSS requires prevention, declaration of conflicts, good-faith reporting, impartial review and proportionate corrective action while protecting confidential case information.
Finance Policy & Procedures
Financial stewardship, budgeting, approvals, records, internal controls, reporting and donor compliance.
READ FULL POLICY →Procurement Policy & Procedures
Fair competition, value for money, transparency, ethical sourcing, due diligence and documented purchasing decisions.
READ FULL POLICY →Security & Incident Management Policy
Duty of care, risk-informed operations, incident notification, escalation, response, documentation and organisational learning.
READ FULL POLICY →Raise a concern
The PSEA policy identifies complaint@tacawun.org and +252 907 799 317 as reporting channels. Reports may be made confidentially; good-faith reporters are protected from retaliation.
Policy titles and source files were reviewed from TSS’s organisational records. Public-reading copies preserve the policy content while removing selected personal and authentication information. Publication does not change the original approval, effective or review dates of the controlled documents.
