Al-Ta’awun Social Services · Governance & management
Our Structure
Clear leadership and shared accountability guide our work. Our structure connects Board oversight with day-to-day management and four programme areas: Food Security, WASH, Heritage & Culture and Nutrition.
A message from our Executive Director
Together, we can protect dignity and restore hope.
To families facing hardship: your dignity and your voice matter. To everyone ready to help: join us in supporting communities through Food Security, WASH, Heritage & Culture and Nutrition, with compassion, fairness and accountability.
Read the full message
To every person and family facing hardship: your dignity matters, your voice deserves to be heard, and your needs should be met with compassion and respect. At Al-Ta’awun Social Services, we are committed to listening to communities and working alongside them through times of crisis and recovery.
To our supporters, partners and everyone who wishes to help: we invite you to stand with people affected by conflict, displacement and hardship. Through responsible partnership and support for Food Security, WASH, Heritage & Culture and Nutrition, we can help communities meet urgent needs and build a more hopeful future.
Our shared responsibility is to serve humanity with care, fairness and accountability. Every contribution of time, expertise or resources can be part of that effort.
Organisation at a glance
Accountable to the Board
Assignments commissioned by the Executive Director
No dedicated staff post
Commissioned by the Board
Management functions reporting to the Executive Director
- Finance & Administration ManagerFinancial management, administration and internal controls
- Finance
- Administration & HR
- Operations CoordinatorDay-to-day operational coordination and support
- Procurement & LogisticsPurchasing, transport and supplies
- Programmes ManagerProgramme planning, implementation, monitoring and reporting
- Food Security
- WASHWater, Sanitation and Hygiene
- Heritage & Culture
- Nutrition Programme
- Monitoring & EvaluationProgramme monitoring, results and learning
- Community Feedback & ComplaintsCommunity feedback and complaints handling
Solid lines: management reportingDashed line: External Audit commissioned by the BoardDotted line: Internal Audit commissioned by the Executive Director
The chart presents governance, management and programme functions. Programme teams work within approved plans, budgets and organisational policies.
Accountability across our work
Responsibilities shared across the organisation
Safeguarding & PSEA
All staff and related personnel have responsibilities to prevent and report exploitation and abuse. Managers and HR support compliance, induction and safe reporting under the PSEA and Child Protection Policy.
Read the safeguarding policy →Risk & internal control
The Board provides oversight. Senior management identifies and reviews risks, while department heads maintain controls in their areas. The Risk Management Policy provides for independent review of controls.
Read the risk policy →Programme quality
Programme management covers planning, delivery, monitoring and reporting. The Programme Planning Policy guides implementation and engagement with the communities our work serves.
Read the programme policy →Governance and management responsibilities are informed by the TSS Constitution and the organisation’s programme planning, risk management and PSEA policies.
