{"id":6862,"date":"2026-09-17T19:32:07","date_gmt":"2026-09-17T19:32:07","guid":{"rendered":"https:\/\/tacawun.org\/?page_id=6862"},"modified":"2026-09-20T23:34:28","modified_gmt":"2026-09-20T23:34:28","slug":"policies-and-accountability","status":"publish","type":"page","link":"https:\/\/tacawun.org\/ar\/policies-and-accountability\/","title":{"rendered":"Policies and Accountability"},"content":{"rendered":"<style>\n.tss-policy-hub{max-width:1120px;margin:0 auto;padding:46px 20px 72px;color:#173d39}.tss-policy-hub *{box-sizing:border-box}.tss-policy-hub h1{font-size:clamp(34px,5vw,54px);line-height:1.1;margin:14px 0 18px}.tss-policy-hub h2{font-size:clamp(25px,3vw,32px);margin:46px 0 18px}.tss-policy-hub h3{font-size:22px;line-height:1.28;margin:10px 0}.tss-policy-hub p,.tss-policy-hub li{font-size:16px;line-height:1.7}.tss-policy-hub .lead{font-size:19px;max-width:820px;color:#45635d}.tss-policy-hub .eyebrow{font-size:12px;letter-spacing:1.8px;text-transform:uppercase;color:#3e796e;font-weight:800}.policy-intro{padding:34px;border-radius:18px;background:linear-gradient(135deg,#e9f5f0,#f7fbf9);border:1px solid #d3e7df}.policy-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:20px}.policy-card{border:1px solid #d8e6e0;border-radius:14px;background:#fff;padding:24px;display:flex;flex-direction:column;box-shadow:0 8px 26px rgba(24,62,50,.07)}.policy-card p{font-size:15px;margin:4px 0 14px}.policy-card .tag{display:inline-block;align-self:flex-start;font-size:11px;line-height:1;text-transform:uppercase;letter-spacing:1px;font-weight:800;color:#246859;background:#e7f4ef;border-radius:999px;padding:8px 10px}.policy-card .policy-link{margin-top:auto;align-self:flex-start;background:#0875b9;color:#fff!important;text-decoration:none;padding:10px 16px;border-radius:6px;font-weight:800;font-size:13px}.policy-card details{margin-top:auto;border-top:1px solid #e4ece8;padding-top:12px}.policy-card summary{cursor:pointer;color:#126955;font-weight:800;font-size:14px}.policy-card details p{margin-top:10px}.policy-note{margin-top:36px;padding:22px 24px;border-left:4px solid #2f7b69;background:#f3f8f6}.concern-box{margin-top:48px;padding:30px;border-radius:16px;background:#153f3a;color:#fff}.concern-box h2{margin:0 0 12px;color:#fff}.concern-box a{color:#b9f1e3}.source-note{font-size:14px!important;color:#5a6d67;margin-top:22px}@media(max-width:900px){.policy-grid{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:620px){.policy-grid{grid-template-columns:1fr}.policy-intro{padding:24px}}\n<\/style>\n<main class=\"tss-policy-hub\">\n<section class=\"policy-intro\"><p class=\"eyebrow\">Al-Ta\u2019awun Social Services<\/p><h1>Policies and Accountability<\/h1><p class=\"lead\">The policies below guide how TSS protects people, manages resources, delivers programmes and remains accountable to communities, staff, partners and donors.<\/p><p>Complete public-reading copies are provided where suitable. Names, handwritten signatures and official stamps have been removed from selected documents to protect personal and authentication information; the controlled signed originals remain in TSS records.<\/p><\/section>\n<h2>Safeguarding &amp; Community Accountability<\/h2><div class=\"policy-grid\">\n<article class=\"policy-card\"><span class=\"tag\">Full policy<\/span><h3>PSEA and Child Protection Policy<\/h3><p>Prevention of sexual exploitation and abuse, child safeguarding, confidential reporting and protection from retaliation.<\/p><a class=\"policy-link\" href=\"https:\/\/tacawun.org\/ar\/psea-and-child-protection-policy\/\">READ POLICY \u2192<\/a><\/article>\n<article class=\"policy-card\"><span class=\"tag\">Public overview<\/span><h3>Complaint Handling Policy<\/h3><p>Accessible, safe and confidential channels for receiving, recording, referring, resolving and learning from complaints.<\/p><details><summary>View overview<\/summary><p>Complaints are handled impartially, promptly and with respect for consent, confidentiality and survivor-centred referral. Anonymous complaints may be submitted and retaliation is prohibited.<\/p><\/details><\/article>\n<article class=\"policy-card\"><span class=\"tag\">Policy framework<\/span><h3>Whistleblowing &amp; Reporting Misconduct<\/h3><p>Protection and reporting arrangements contained within TSS\u2019s HR, safeguarding and anti-fraud policies.<\/p><details><summary>View overview<\/summary><p>Staff and stakeholders may report suspected wrongdoing in good faith. TSS protects confidentiality, prohibits retaliation and escalates concerns according to their safeguarding, legal or fiduciary risk.<\/p><\/details><\/article>\n<\/div>\n<h2>People, Conduct &amp; Inclusion<\/h2><div class=\"policy-grid\">\n<article class=\"policy-card\"><span class=\"tag\">Full policy<\/span><h3>Gender Policy<\/h3><p>Gender equality and inclusion across programmes, employment, decision-making and organisational culture.<\/p><a class=\"policy-link\" href=\"https:\/\/tacawun.org\/ar\/gender-policy\/\">READ POLICY \u2192<\/a><\/article>\n<article class=\"policy-card\"><span class=\"tag\">Full policy \u00b7 Public copy<\/span><h3>Human Resources Policy &amp; Procedures<\/h3><p>Fair recruitment, employment conditions, performance, staff welfare, conduct, grievances and safeguarding responsibilities.<\/p><a class=\"policy-link\" href=\"https:\/\/tacawun.org\/ar\/human-resources-policy-procedures\/\">READ FULL POLICY \u2192<\/a><\/article>\n<article class=\"policy-card\"><span class=\"tag\">Public overview<\/span><h3>Employee Code of Conduct<\/h3><p>Professional behaviour, integrity, respectful relationships, conflicts of interest and responsible use of organisational resources.<\/p><details><summary>View overview<\/summary><p>All representatives must act honestly, avoid abuse of power, protect confidential information and report suspected misconduct through approved channels.<\/p><\/details><\/article>\n<article class=\"policy-card\"><span class=\"tag\">Public overview<\/span><h3>Employee Training &amp; Development Policy<\/h3><p>Equitable staff learning, capacity development, performance support and organisational knowledge improvement.<\/p><details><summary>View overview<\/summary><p>Training priorities are linked to programme quality, safeguarding, compliance, staff performance and operational needs.<\/p><\/details><\/article>\n<\/div>\n<h2>Programme Quality, Data &amp; Operations<\/h2><div class=\"policy-grid\">\n<article class=\"policy-card\"><span class=\"tag\">Full policy<\/span><h3>Programme Planning Policy<\/h3><p>Project assessment, design, approval, implementation, monitoring, learning, community participation and closure.<\/p><a class=\"policy-link\" href=\"https:\/\/tacawun.org\/ar\/programme-planning-policy\/\">READ POLICY \u2192<\/a><\/article>\n<article class=\"policy-card\"><span class=\"tag\">Full policy \u00b7 Public copy<\/span><h3>Data Protection &amp; ICT Procedures<\/h3><p>Responsible collection, access, storage, sharing and disposal of personal and organisational information.<\/p><a class=\"policy-link\" href=\"https:\/\/tacawun.org\/ar\/data-protection-ict-procedures\/\">READ FULL POLICY \u2192<\/a><\/article>\n<article class=\"policy-card\"><span class=\"tag\">Public overview<\/span><h3>Travel Policy<\/h3><p>Authorisation, duty of care, safeguarding, security and accountable use of resources during official travel.<\/p><details><summary>View overview<\/summary><p>Official travel must be necessary, approved, cost-conscious and undertaken with appropriate safety, conduct and documentation requirements.<\/p><\/details><\/article>\n<\/div>\n<h2>Governance, Integrity &amp; Risk<\/h2><div class=\"policy-grid\">\n<article class=\"policy-card\"><span class=\"tag\">Full policy<\/span><h3>Risk Management Policy<\/h3><p>A structured framework for identifying, assessing, treating, monitoring and escalating organisational and programme risks.<\/p><a class=\"policy-link\" href=\"https:\/\/tacawun.org\/ar\/risk-management-policy\/\">READ POLICY \u2192<\/a><\/article>\n<article class=\"policy-card\"><span class=\"tag\">Public overview<\/span><h3>Anti-Fraud &amp; Anti-Corruption Policy<\/h3><p>Zero tolerance for fraud, bribery, corruption, collusion, abuse of position and concealment of wrongdoing.<\/p><details><summary>View overview<\/summary><p>TSS requires prevention, declaration of conflicts, good-faith reporting, impartial review and proportionate corrective action while protecting confidential case information.<\/p><\/details><\/article>\n<article class=\"policy-card\"><span class=\"tag\">Full policy \u00b7 Public copy<\/span><h3>Finance Policy &amp; Procedures<\/h3><p>Financial stewardship, budgeting, approvals, records, internal controls, reporting and donor compliance.<\/p><a class=\"policy-link\" href=\"https:\/\/tacawun.org\/ar\/finance-policy-procedures\/\">READ FULL POLICY \u2192<\/a><\/article>\n<article class=\"policy-card\"><span class=\"tag\">Full policy \u00b7 Public copy<\/span><h3>Procurement Policy &amp; Procedures<\/h3><p>Fair competition, value for money, transparency, ethical sourcing, due diligence and documented purchasing decisions.<\/p><a class=\"policy-link\" href=\"https:\/\/tacawun.org\/ar\/procurement-policy-procedures\/\">READ FULL POLICY \u2192<\/a><\/article>\n<article class=\"policy-card\"><span class=\"tag\">Full policy \u00b7 Public copy<\/span><h3>Security &amp; Incident Management Policy<\/h3><p>Duty of care, risk-informed operations, incident notification, escalation, response, documentation and organisational learning.<\/p><a class=\"policy-link\" href=\"https:\/\/tacawun.org\/ar\/security-incident-management-policy\/\">READ FULL POLICY \u2192<\/a><\/article>\n<\/div>\n<div class=\"policy-note\"><strong>Document access:<\/strong> Authorised partners, auditors and donors may request controlled copies through <a href=\"mailto:info@tacawun.org\">info@tacawun.org<\/a>. Access is subject to privacy, safeguarding, security and contractual requirements.<\/div>\n<section class=\"concern-box\"><h2>Raise a concern<\/h2><p>The PSEA policy identifies <a href=\"mailto:complaint@tacawun.org\">complaint@tacawun.org<\/a> and <a href=\"tel:+252907799317\">+252 907 799 317<\/a> as reporting channels. Reports may be made confidentially; good-faith reporters are protected from retaliation.<\/p><\/section>\n<p class=\"source-note\">Policy titles and source files were reviewed from TSS\u2019s organisational records. Public-reading copies preserve the policy content while removing selected personal and authentication information. Publication does not change the original approval, effective or review dates of the controlled documents.<\/p>\n<\/main>","protected":false},"excerpt":{"rendered":"<p>Al-Ta\u2019awun Social Services Policies and Accountability The policies below guide how TSS protects people, manages resources, delivers programmes and remains accountable to communities, staff, partners and donors. Complete public-reading copies are provided where suitable. Names, handwritten signatures and official stamps have been removed from selected documents to protect personal and authentication information; the controlled signed originals remain in TSS records. Safeguarding &amp; Community Accountability Full policy PSEA and Child Protection Policy Prevention of sexual exploitation and abuse, child safeguarding, confidential reporting and protection from retaliation. READ POLICY \u2192 Public overview Complaint Handling Policy Accessible, safe and confidential channels for receiving, recording, referring, resolving and learning from complaints. View overview Complaints are handled impartially, promptly and with respect for consent, confidentiality and survivor-centred referral. Anonymous complaints may be submitted and retaliation is prohibited. Policy framework Whistleblowing &amp; Reporting Misconduct Protection and reporting arrangements contained within TSS\u2019s HR, safeguarding and anti-fraud policies. View overview Staff and stakeholders may report suspected wrongdoing in good faith. TSS protects confidentiality, prohibits retaliation and escalates concerns according to their safeguarding, legal or fiduciary risk. People, Conduct &amp; Inclusion Full policy Gender Policy Gender equality and inclusion across programmes, employment, decision-making and organisational culture. READ POLICY \u2192 Full policy \u00b7 Public copy Human Resources Policy &amp; Procedures Fair recruitment, employment conditions, performance, staff welfare, conduct, grievances and safeguarding responsibilities. READ FULL POLICY \u2192 Public overview Employee Code of Conduct Professional behaviour, integrity, respectful relationships, conflicts of interest and responsible use of organisational resources. View overview All representatives must act honestly, avoid abuse of power, protect confidential information and report suspected misconduct through approved channels. Public overview Employee Training &amp; Development Policy Equitable staff learning, capacity development, performance support and organisational knowledge improvement. View overview Training priorities are linked to programme quality, safeguarding, compliance, staff performance and operational needs. Programme Quality, Data &amp; Operations Full policy Programme Planning Policy Project assessment, design, approval, implementation, monitoring, learning, community participation and closure. READ POLICY \u2192 Full policy \u00b7 Public copy Data Protection &amp; ICT Procedures Responsible collection, access, storage, sharing and disposal of personal and organisational information. READ FULL POLICY \u2192 Public overview Travel Policy Authorisation, duty of care, safeguarding, security and accountable use of resources during official travel. View overview Official travel must be necessary, approved, cost-conscious and undertaken with appropriate safety, conduct and documentation requirements. Governance, Integrity &amp; Risk Full policy Risk Management Policy A structured framework for identifying, assessing, treating, monitoring and escalating organisational and programme risks. READ POLICY \u2192 Public overview Anti-Fraud &amp; Anti-Corruption Policy Zero tolerance for fraud, bribery, corruption, collusion, abuse of position and concealment of wrongdoing. View overview TSS requires prevention, declaration of conflicts, good-faith reporting, impartial review and proportionate corrective action while protecting confidential case information. Full policy \u00b7 Public copy Finance Policy &amp; Procedures Financial stewardship, budgeting, approvals, records, internal controls, reporting and donor compliance. READ FULL POLICY \u2192 Full policy \u00b7 Public copy Procurement Policy &amp; Procedures Fair competition, value for money, transparency, ethical sourcing, due diligence and documented purchasing decisions. READ FULL POLICY \u2192 Full policy \u00b7 Public copy Security &amp; Incident Management Policy Duty of care, risk-informed operations, incident notification, escalation, response, documentation and organisational learning. READ FULL POLICY \u2192 Document access: Authorised partners, auditors and donors may request controlled copies through info@tacawun.org. Access is subject to privacy, safeguarding, security and contractual requirements. Raise a concern The PSEA policy identifies complaint@tacawun.org and +252 907 799 317 as reporting channels. Reports may be made confidentially; good-faith reporters are protected from retaliation. Policy titles and source files were reviewed from TSS\u2019s organisational records. Public-reading copies preserve the policy content while removing selected personal and authentication information. Publication does not change the original approval, effective or review dates of the controlled documents.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"give_campaign_id":0,"_angie_page":false,"_eb_attr":"","_surecart_dashboard_logo_width":"180px","_surecart_dashboard_show_logo":true,"_surecart_dashboard_navigation_orders":true,"_surecart_dashboard_navigation_invoices":true,"_surecart_dashboard_navigation_subscriptions":true,"_surecart_dashboard_navigation_downloads":true,"_surecart_dashboard_navigation_billing":true,"_surecart_dashboard_navigation_account":true,"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-6862","page","type-page","status-publish","hentry"],"campaignId":"0","_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"tp-image-grid":false,"_nx_notification_thumb_100_100":false,"_nx_notification_thumb_200_200":false,"_nx_notification_thumb_300_300":false,"_nx_notification_thumb_400_400":false,"_nx_notification_thumb_500_500":false},"uagb_author_info":{"display_name":"tacawun","author_link":"https:\/\/tacawun.org\/ar\/author\/tacawun\/"},"uagb_comment_info":0,"uagb_excerpt":"Al-Ta\u2019awun Social Services Policies and Accountability The policies below guide how TSS protects people, manages resources, delivers programmes and remains accountable to communities, staff, partners and donors. Complete public-reading copies are provided where suitable. Names, handwritten signatures and official stamps have been removed from selected documents to protect personal and authentication information; the controlled signed&hellip;","_links":{"self":[{"href":"https:\/\/tacawun.org\/ar\/wp-json\/wp\/v2\/pages\/6862","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tacawun.org\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tacawun.org\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tacawun.org\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tacawun.org\/ar\/wp-json\/wp\/v2\/comments?post=6862"}],"version-history":[{"count":5,"href":"https:\/\/tacawun.org\/ar\/wp-json\/wp\/v2\/pages\/6862\/revisions"}],"predecessor-version":[{"id":7004,"href":"https:\/\/tacawun.org\/ar\/wp-json\/wp\/v2\/pages\/6862\/revisions\/7004"}],"wp:attachment":[{"href":"https:\/\/tacawun.org\/ar\/wp-json\/wp\/v2\/media?parent=6862"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}